Linksys Wireless-N Internet Home Monitoring Camera - Model WVC80N FAQ
Question: When I try and reach my camera using the domain name that TZO provides me, I get my router's login page - why?
Answer: When you attempt to use your domain name internally on the same network, this will sometimes cause what's known as the "router loopback" issue - causing the domain name to fail. This is a common issue on NAT based networks and there are some simple solutions to the problem. The easiest method is to use the INTERNAL IP ADDRESS of the camera when viewing it from the same location. For example, when you are at home and the camera is on your home network, use the internal IP of the camera, such as 192.168.1.200. When you are traveling and away from the camera location, you can use the domain name. For more detail on this "loopback" issue, please see http://helpdesk.tzo.com/cgi-bin/kb.cgi?view=140
Question: Why Am I Getting "Error Authentication Failed" When I Try To Sign The TZO Client On In My Camera?
Answer: This Error is typically caused by an INVALID TZO KEY, DOMAIN NAME or EMAIL ADDRESS being enter into one of the fields. Please also make sure that you are entering all the information into your camera's DDNS section correctly. If you have a misspelling or have not entered the correct information into ANY of the required fields, TZO will not be able to sign on properly. Typically an extra space at the end of the TZO Key when copying from email causes this problem. In order to prevent this problem, we recommend clicking to the right of the last character in each field and hitting the delete key. This should make sure there are no extra spaces at the end of the TZO Key, domain name, or email address.
Question: When I setup the camera I get an error and it won't let me setup remote access, what can I do?
Answer:The first thing to review is the error that the Setup wizard displays when there is an error with remote access. Try and setup remote access again and be sure to click on the link provided when the error displays. This will bring you to a webpage that explains the error and will provide answers specific to that issue.
If you continue to have difficulty in enabling remote access, you can try a few things listed below and try again:
1) Enable UPnP in your router and make sure your router has available space in the port forwarding table. If your port forwarding table is full, the setup wizard cannot for the ports for the camera and will fail.
2) If you have a VOIP or Vonage router connected on your network, you probably have a Double-NAT. See the TZO Double-NAT FAQ for details on solving this issue.
3)If you use DSL you could also have a Double-NAT. See the Double-NAT faq for detail on solving this issue
4) Reboot your router and computer and try to re-run the setup wizard again. In many cases this can solve the issue if you have checked all the other steps.
Question: I have purchased additional WVC80N camera's and want to add them to my network for remote viewing. What are my options?
Answer: The Linksys WVC80N setup wizard is smart enough to detect how many camera's you have on your network and which ones are setup. When you add a new WVC80N camera to your network, follow the setup wizard and the wizard will alert you that it has found multiple cameras. Select the camera you wish to configure and follow the instructions given by the setup wizard. When the Remote Access comes up, you can use the same domain name and simply append the port of the new camera, or you can select to create a new domain name for each camera.
By selecting a NEW domain name, you can use www.YourNEWdomain.MyLinksysCam.com
By selecting to use the SAME domain, you can use TheSAMEdomain.MyLinksysCam.com:PORT (note do NOT use the WWW if you wish to connect to camera 2, 3, etc if using the SAME domain as camera 1)
For more detail on using multiple cameras at the same location see the WVC54GCA FAQ that has more detail on ports and domains.
Question: I have a Linksys Wireless-N Camera and when I click on the VIEW VIDEO link, I see the video without any password! How can I stop people from viewing my video on the camera without entering in a username and password?
Answer:By default, the Linksys cameras are setup to stream video to anyone without a username and password. In order to limit the viewing of your video, click on the ADVANCED CONFIGURATION button and login with the administrative username and password you set. Once you are logged into the camera admin interface, click on USERS in the left menu. Once in the USERS menu, click the "ONLY USERS IN DATABASE" to restrict anyone, then enter in the username(s) and password(s) and click ADD USER to add them to the user database. Now only users you specifically add will be able to see the video. The STATUS area will show what users log in and when.
Question: I have entered my TZO account information into the camera, but when I hit 'Apply,' the information does not get saved. I also see an 'error on page' message in the very bottom left of the status bar, but there is no message in the status box.
Answer: It seems that there are some incompatibilities between the Linksys
interface and the new Internet Explorer (version 8). If you are using
IE 8 when entering your TZO account information into either the WVC80N, WVC54GCA
or the WVC54GC camera from Linksys, you may find that the camera does
not save the information properly. Also, there isn't any sort of error
message in the status window after applying the changes. This is a good
indicator of this problem. The camera should always return with some
sort of message in the status area, regardless of whether the account
information was entered correctly or incorrectly. We suggest using a
different browser, such as Firefox, to enter the TZO information into
the 'Options' page of the camera. Once all the information has been successfully entered, you can then switch back to IE 8 when viewing the video.
Question: I have lost my admin password to my Linksys Wireless-N Camera and can't get into my camera! How can I recover the password?
Answer:Once you forget or lose the password the only method is to reset the camera. On the bottom of the camera is the RESET BUTTON - make sure the camera is plugged in and booted up, and then using the tip of a pen, push and hold in the reset button for 10 seconds, then release. The camera will reset to defaults and you can use the browser or re-run the setup wizard to setup the camera again
Question: I have a TZO Free trial with my Linksys camera, but when look into the status area within the DDNS section of the camera I see "Unable to fetch address to" - what's wrong?
Answer:This is due to missing or invalid DNS information in your camera. In some cases, DHCP assignments may not hand back the DNS servers properly, or if you have set a static IP address in your camera, you may have gotten the DNS and Gateway address information wrong. Double check the DNS settings in the IP address field of the camera and reboot the camera after saving these new settings. If you continue to get this address, your ISP's DNS servers may be having problems and it's best to call them as ask what DNS settings to put in the camera and your router.
Want more info on the Linksys Cameras? Check out please see MyHomeServer.com for reviews and tutorials on using your Linksys camera at your home or business.
